Returns & Refunds Policy
We want you to be completely satisfied with your purchase.
This page outlines our guidelines for returns, refunds, and exchanges
for physical goods purchased through our store.
Effective Date: November 19, 2025
1. Return Window
Our policy lasts 14 calendar days starting from the date the carrier marks your order as “Delivered”.
If 14 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange. We encourage you to inspect your items as soon as they arrive.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria to ensure it can be restocked:
- Condition: The item must be unused, in the same condition that you received it, and free from signs of wear or damage.
- Packaging: It must be in the original packaging with all tags, instructions, and inserts included.
- Proof: A valid proof of purchase (Order ID or Receipt) is required.
3. Non-Returnable Items
Certain types of goods are exempt from being returned due to hygiene, customization, or clearance status:
- Final Sale: Items marked as “Final Sale”, “Clearance”, or “Non-Returnable” at the time of purchase.
- Custom Products: Any item that has been personalized, customized, or made-to-order specifically for you.
- Used Items: Products that show obvious signs of use, alteration, or damage not due to our error.
4. Return Shipping Costs
Customer Preference: If you are returning an item because you changed your mind or ordered the wrong variant, you will be responsible for paying the shipping costs for returning your item.
Our Error / Defect: If the return is due to our error (e.g., we sent the wrong item) or the item arrived defective, we will cover the reasonable return shipping costs or provide a prepaid label.
Note: Original shipping fees (such as the standard flat rate) are generally non-refundable unless required by applicable law.
5. How to Initiate a Return
Please do not send your purchase back to the manufacturer or our address without prior authorization.
- Contact Us: Email us within the 14-day window at [email protected].
- Provide Details: Include your Name, Order Number, the specific item(s) you wish to return, and the reason.
- Photos (If applicable): If the item is damaged, please attach clear photos of the defect and packaging.
- Authorization: If approved, we will send you a Return Authorization (RA) and instructions on where to send your package.
6. Inspection & Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund based on the condition of the item.
If approved: Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (PayPal/Stripe) within 3–7 business days.
7. Exchanges & Damaged Goods
Damaged on Arrival: If your order arrives damaged or defective, please document the damage with photos immediately and contact us. We will arrange for a replacement or refund.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange a standard item for a different version, we recommend returning the original item for a refund and placing a new order.
8. Contact Returns Support
If you have any questions regarding a specific return or our policy, please contact us:
- Company: On A Mission Brands, LLC
- Address: 44271 Echelon Court, Temecula, CA 92592
- Email: [email protected]
- Phone: (765) 257-8085